Refund policy
Return & Refund Policy
Last updated: August 4, 2026
Overview
At Nauvaro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all original tags and accessories.
- Be accompanied by proof of purchase or your order number.
How to Start a Return
To request a return or exchange, please contact us within 30 days of delivery.
Email: contact@nauvaro.com
Please include:
- Your order number
- The reason for your return
- Photos (if the item is damaged or defective)
Once your request has been approved, we will provide you with return instructions and the return shipping address.
Returns sent without prior authorization will not be accepted.
Return Address
ECOVIVA LLC
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States
Email: contact@nauvaro.com
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at:
Please include photos of the issue so we can resolve it quickly.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods
- Personalized or custom-made products
- Personal care products that have been opened or used
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Final sale or clearance items
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
If you would like to exchange an item, please contact us at:
The quickest way to receive a replacement is to return the original item after approval and place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days without providing a reason.
Returned items must be unused, in their original packaging, and include all tags and accessories.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If your return is approved, your refund will be issued to your original payment method within 3 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If you have not received your refund within a reasonable time after approval, please contact us at:
365-Day Warranty
All eligible purchases from Nauvaro are covered by our 365-day limited warranty against manufacturing defects.
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, accidents, improper care, or unauthorized modifications
- Cosmetic damage that does not affect functionality
30-Day Satisfaction Guarantee
We stand behind the quality of our products.
If you are not completely satisfied with your purchase, simply contact us within 30 days of delivery.
If your request meets our return requirements, we will gladly provide a refund or exchange.
Contact Us
Nauvaro
Email: contact@nauvaro.com
Website: https://nauvaro.com
Company: ECOVIVA LLC
Business Address:
30 N GOULD ST STE R
SHERIDAN, WY 82801
United States